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Error messages and other issues
How to send a CattleMax herd file to Support
Here are the guidelines for emailing a CattleMax file:
1. Make a backup copy of your herd file (by clicking the Office button in the top left of CattleMax CS then choosing Backup) to your desktop.
2. Open your email program. Create a new message (or reply to one you've received) Attach the CattleMax backup file to the email from the location where you saved the file. The file will be named similar to Sample_2008-06-03.cmbk where "Sample" is the name of the file and "2008-06-03 is the date of the backup).
If you have been asked by a CattleMax support representative to send your file:
Send to the email address shown at http://www.cattlemax.com/contact-email.aspx or reply to the email correspondence.
It's important to provide a description of your question or area to be reviewed. Be as thorough as possible and include examples, such as specific animal tag, record area, steps you are taking etc so that we can replicate the problem on our computer. Changes should not be made to the file until you hear back from support.
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