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    Refund Policy

21 Day Free Trial Period

Cattlesoft, Inc. (Cattlesoft) offers CattleMax Online to ranches under a 21-day free trial period program. The trial period begins immediately upon account signup. Upon signup, potential subscribers will be notified by e-mail of the date of their trial’s expiration.

At any time during the 21-day free trial period, potential subscriber (customer) can cancel their account and will not be billed. Cattlesoft does not ask for credit card information to sign up for the 21-day free trial period. If you forget to cancel within the 21-day free trial period, your account WILL NOT BE CHARGED and your access will automatically be cancelled. You will not incur any charges.

In order to continue using CattleMax Online after the 21-day free trial period, you will be asked to subscribe to one of our subscription plans. You have the option of paying monthly or receiving a discount by paying for a full year of service.

Monthly Billing, Cancellation, and Refund Policies

Cattlesoft charges and collects in advance for use of the CattleMax software service. All services rendered are non-refundable. Once a customer selects a subscription plan and provides billing information during or after the 21-day free trial, Cattlesoft will automatically charge the customer after the 21-day free trial period ends. All monthly and yearly subscriptions renew automatically on billing date until officially cancelled in writing and confirmed by Cattlesoft. Customers can cancel anytime by emailing a notice to: howdy@cattlemax.com. Customers will receive an email from Cattlesoft confirming that their subscription to the CattleMax software service has been cancelled.

Important: No refunds or credits for partial months or years of service will be refunded to a customer upon cancellation.

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the customer is responsible for payments of all such taxes, levies, or duties. The fees that Cattlesoft charges for the monthly or yearly software services exclude taxes, phone, and internet access charges, as well as other data transmission charges. Any currency exchange settlements are based on the customer’s agreement with the payment method provider. To be clear: these taxes and charges are the customer’s responsibility.

Customers have the ability to upgrade or downgrade their subscription plan at any time. The upgrade or downgrade will take effect immediately. The chosen method of billing will automatically be charged a prorated at the time of upgrade. With regards to downgrades on a subscription, Cattlesoft does not issue refunds or credits for partial months of software service.

Cattlesoft reserves the right to change or modify its fee structure and introduce new charges with at least 90 days prior notice to the customer.